Monday, November 16, 2009

Google.com not working?

i know other people have had this problem and ive already checked the other "yahoo answers" but it didnt help. Ok i have 2 pc's networked with a linksys router. The desktop works fine with google....but on the wireless notebook google.com or google earth or trying to ping google.com will NOT work. Is it my router, pc settings, browser settings or anything i can change to make this work.?

Google.com not working?
Hi there. For these sorts of issues, I generally like to troubleshoot based on the OSI model. This consists of working your way up from the physical medium to the MAC to routing, etc. I will assume you have a NAT behind your router with IP's that look like 192.168.1.x. The wireless NIC in your laptop is probably setup to use DHCP. If using Windows, go to Start-%26gt;Run and type cmd, then Hit Enter. This will bring up a command prompt with a black background. Type "ipconfig /all" to verify what network hardware Windows recognizes. You're looking for wireless, obviously. For the wireless card, you should have an IP that starts off with either 192. or 10. If you don't, you need to start troubleshooting from here. Is the wireless card enabled or disabled? Does Device Manager show the proper drivers for your wifi card? Hold your Windows key down on the keyboard and press the Pause/Break key at the top right of your keyboard to display System Properties, then choose Hardware-%26gt;Device Manager. If you DO have what looks to be a legitimate IP address, can you ping the wired computer? Go to your command prompt and type ping %26lt;ip assigned to wired computer%26gt;. If the ping requests work, try doing an nslookup from the command prompt to verify what IP address google uses. DNS uses a mechanism to convert IP addresses to hostnames. In this case, I performed an nslookup on google.com and received the following output for the IP address:


64.233.167.99, 72.14.207.99, 64.233.187.99





This generally means that google is using three different servers for load balancing, most likely. Now, can you ping any of these IP addresses from your command prompt by typing "ping 64.233.167.99" for instance? If you're successful, you have a DNS issue on your hands. No big deal, really. On your other computer, go to the website that corresponds to your Internet Service Provider. I use Knology for my high speed cable connection so www.knology.com would be what I was looking for. On the website, you're looking for their primary and secondary nameserver addresses, or, you may see it called something similar such as Primary DNS, Secondary DNS. Go ahead and plug those IP addresses into your wifi card's properties section and choose Ok to save changes. You may need to type "ipconfig /release" then "ipconfig /renew" or even reboot your machine. I've seen some pretty finicky Windows boxes. All this changes if you're using another operating system, but since most of the home users are using Windows currently, I'll have to assume.





If you need clarification on the information I've provided, you can either respond here or google the terminology. I like the "define:" operand you can use in the search box for Google.





Hope this helps,


John aka tau_zeppelin
Reply:I would guess that it is your browser settings. Have you tried going into your internet options and deleting all cookies and temporary internet files and trying again. Also if you have a firewall software or antivirus program installed on the laptop you might try disabling it temporarily and trying to access google.com again, just until you isolate the problem. good luck!
Reply:googles suck use yahoo


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