I placed an order with scientificonline using Google Checkout. Well, they never got the order from Google and Google has charged my credit card. The only thing I can find on the Google website about this is that I need to contact the merchant to cancel the order which I tried but since they never received it they can't. That leaves Google thinking all it OK. But it's not! There appears to be no way to contact Google Checkout to explain the problem. I will NEVER USE GOOGLE CHECKOUT AGAIN. I know I am shouting. I hope the entire world here's it. Does anyone know how to contact a real person at google?
How do I get a Google Checkout refund for for an order that was never received by the shipping company?
Google checkout, per se, doesn't give refunds: it's the responsibility ofthe company from whom you actually bought the goods! Google checkout only gives you bonus points for buying through Google checkout because the seller paid for advertising through Google checkout and Google checkout takes a cut of that advertising before passing on a little bit of the cost of that advertising money on to you. In other words, Google's involvement is the advertising part, not the goods part.
Reply:Call your credit card company and charge back.
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I made an arrangement for credit services on September 30 paid from my bank through google checkout.... Had contact with the services provider for about a week the he stopped answering my calls first I though he was busy then common sense kicked in so I got more aggressive since I paid in full I think I have the right to speak about the breakdown in communication . Damn near a month has past I tried to find the guy I did actually I was going to take it to another level but first I put my refund request in to google.... Simple process contact seller to resolve issue check did that...... They contacted me and they contacted seller the seller did not respond.. They emailed me back saying they will put a specialist on it.... A couple days later actually tonight they refund my money... So thanks google check out for your customer service.... Here is the emailed they sent to me.
ReplyDeleteFrom: "Google Checkout"
Date: November 17, 2011 1:53:43 AM EST
To:@gmail.com
Subject: Re: # I need a refund. I never received my order.
Apologies for the delay. Because the seller has not resolved the issue with Google Order #75 we will issue you a refund in the amount of $2,300 to the credit card used to place the original order. The funds will automatically be returned to the credit/debit card used at the time of purchase. To see which credit card was used in this transaction and to check the status of your refund, visit https://wallet.google.com/
Our specialists should complete your refund within the next business day. Refunds can take up to an additional three business days to appear on your credit card statement. If the refund does not appear, please contact your bank for more information. If your card is now closed, please contact your card-issuing bank about forwarding the funds to your new account or issuing you a check for the amount of the refund.
If our specialists are not able to complete your refund, we will contact you. If the refund is successful and the seller provides sufficient evidence that your order was completed according to our Terms of Service and their published policies, you may be recharged for this order. If you don't hear from us within four weeks, please consider this refund final.
We sincerely apologize for any inconvenience this order may have caused you.
Sincerely,
Taylor
The Google Wallet Team